Company: Germaxco Shipping Agencies Pte Ltd
Location: Joo Koon, Singapore

The Role:
As an integral part of Germaxco operations, the Customer Service team is responsible for ensuring the smooth logistics work flow for our customers. Customer Service, Assistant Manager’s role is to ensure customer’s satisfaction through achieving KPI metrics and success factors with the support of the team.

Benefits Summary:
– Flexible work arrangements with hybrid working arrangement
– Learning and career development
– Dedicated leadership training and exposure for managerial responsibilities
– Unique employee benefits including monthly half day benefits
– Corporate insurance coverage

Main Responsibilities:
– Collaborate with customers, peers, and vendors to ensure smooth daily operations.
– Supervise the Customer Service Team, mentoring members to enhance overall performance.
– Monitor and achieve customer KPIs and initiatives
– Understand and perform trade and customs-related processes.
– Lead strategic cross-functional projects aimed at enhancing freight and warehousing processes, as well as digitalisation and workflow improvement initiatives.
– Stay updated on regulatory requirements for trade and logistics by liaising with Singapore Customs and officers.
– Monitor and evaluate invoicing processes to optimise efficiency and accuracy in Accounts Receivables and Accounts Payable.

Requirements:
– Bachelor’s degree or equivalent qualification in a relevant field.
– Minimum of 5 years of experience in shipping, freight forwarding, or supply chain management, at least 2 years in people management
– Proven leadership experience with the ability to inspire and motivate team members.
– Strong analytical skills with a focus on problem-solving and process optimisation.
– Excellent communication skills
– Proficiency in MS Office applications and willingness to learn new technologies.
– Certification in Customs Declarant Test is preferred.

Interested applicants may send resume to hr@germaxco.com.sg or submit through form below.

Please include the following details in your resume
– Educational Background
– Work Experience
– Reason for leaving
– Current and Expected Salary
– Date of Availability / Notice Period